Higher Logic Blog
Tags: B2B, B2C, Community Strategy, Customer Success
What Is a Customer Community? Examples & How to Build One
Want to build or relaunch an online community? Use the three steps in this framework, along with community engagement ideas, to make it a success.
Tags: B2B, B2C, Community Strategy, Customer Success, Product Adoption
When Customers Become the Teachers: How Bluebeam Scaled Education by Tapping Into Community Knowledge
In “The Power of Connection” podcast, Aily Roper shares how Bluebeam moved away from creating training content for every use case and instead used their community to fill niche knowledge gaps.
Tags: B2B, B2C, Community Strategy, Customer Success
How to Get More Out of Your Customer Events with Community
Learn how to tap into the power of community to attract more customers to your events, from deep-dive trainings to thought leadership webinars.
Tags: B2B, B2C, Customer Success, Retention
Thinking About a Customer Hub? Here’s Why an Online Community Should Be the Core
Learn how to build a community hub that ties everything together—support, feedback, training, and recognition—all in one place.
Tags: Advocacy & Engagement, B2B, B2C, Customer Success, Retention, User Experience
Connecting Community Content to Customer Experience and Marketing
All too often, brand communities get developed in a vacuum—as siloed initiatives that bring together important stakeholders too late and too little.
Tags: B2B, B2C, Community Strategy, Customer Success
Community Strategies for Customer Success Leaders in B2B SaaS
Customer success continues to change and evolve, but one thing remains the same: Customers are your most significant assets. In this guide, we walk you through how an online community helps to provide value and build relationships with your customers.
Tags: B2B, B2C, Customer Success, Product Adoption, Retention
How to Get Executive Buy-In for Community-Based Customer Success
You need the executive green light to acquire customer community tools – we're here to help you make your case. Learn how to convey the customer success and business benefits of a vibrant and engaged community so you can secure buy-in.
Tags: B2B, B2C, Customer Success
The Story of Gain Grow Retain: Building a Customer Success Community
Find out how Gain Grow Retain, the world's fastest-growing customer success community, got its start and continues to engage customer success leaders.
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