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Online Community Software RFP Template
When evaluating online community platforms, choosing the right solution for your business is no small matter.
That's why we made this editable Microsoft Excel spreadsheet for your search, based on what you need in a community tool.
Download Your RFP Template
What’s in the resource?
This requirements checklist covers 100+ specific features and functionality that you should look for in an online community platform. The RFP Template provides you with a framework for identifying and organizing your software requirements.
We include a checklist that takes into account the perspective of all your company stakeholders, the intended membership (customers, partners, and/or employees) and executive management.
This comprehensive checklist includes:
01 Features and functionality
1. Features and functionality
- User Interface
- User Experience
- Communication & Sharing
- Gamification & Reputation
- Registration
- Community Management
- Content Discoverability
- Ideation & Feedback
- Knowledge Base
- Automation & AI
- Analytics
01 Features and functionality
3. Integrations
- APIs & Webhooks
- Zapier
- CRM
- Third-party Widgets
- Marketing Automation
- Ticketing Software
- Advocacy Platforms
- Product Mgmt. Tools
- Federated Search
- Dev Tools
- LMS
- CSPs
01 Features and functionality
2. Security and Infrastructure
- Permissions
- Moderation & Admin
- Advanced Configuration
- Data Export
- Encryption
- Security Audit
- Backups
- Compliance
01 Features and functionality
4. Professional Services and Support
- Support
- Professional Services
- Deployment
- Training
- Developer Support
- Staging Environment